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Our People

The recruitment of committed, high quality people that reflect the community we serve is critical to the continued success of Citizens Advice Bedford.

Colleagues can be found on their individual subject group or department staff pages.

Mark Sutcliffe MBE

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Chief Executive Officer

Mark Sutcliffe assumed the role of Chief Executive Officer at Citizens Advice Bedford in June 2015.

Previously, Mark had a successful career in Her Majesty’s Forces serving for 15 years across the world - after becoming seriously injured he specialised in charitable operations which helped those with life-changing injuries. Mark was awarded an MBE in the Queen’s Birthday Honours List 2012.

Mark has led and managed a diverse range of organisations; particular areas of expertise are governance, finance, risk minimisation, income generation and good coffee!

Gillian Grimes

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Deputy Chief Executive

Gillian Grimes joined Citizens Advice Bedford in 1999, initially as a volunteer General Adviser and within a year gained employment as a Debt Caseworker.

Gillian has experienced many of the different staff roles available within the organisation and was promoted to Operations Manager in October 2015 and was further promoted in 2017 to Deputy Chief Executive.

Gillians primary role is to lead the operational delivery of CAB advice services.

Ben Coutts

Service Delivery Manager - 1st Line Advice

Ben Coutts joined Citizens Advice Bedford as a volunteer gateway assessor before taking up a staff role as an Advice Session Leader. In his role as an ASL, Ben was responsible for the quality and delivery of advice sessions through multiple channels.

Ben has a background in the homeless sector in Bedford where he worked as a support worker for a local charity. In June 2017 Ben successfully applied for the vacant Service Delivery Manager post and is now part of the Senior Leadership Team responsible for CAB 1st line advice service and volunteer training strategy.

In his spare time, Ben enjoys reading and following football and cricket.

Daniel Deacon 

Service Delivery Manager - Money Advice

Daniel joined Citizens Advice Bedford in June 2019 as a Money Advice Caseworker.

Prior to this Daniel travelled for 6 months and visited Australia, New Zealand, Indonesia and Singapore. He had a fantastic time.
Before setting out on his travels, Daniel graduated with a law degree from Nottingham Trent University and worked in the legal sector. He dealt with Asset Finance recoveries, Commercial and secured debt recoveries and various other areas of debt recovery.  Therefore, Daniel has a wealth of experience with dealing with debts and providing advice.

Daniel applied for internal promotion undertaking a competitive selection process and was promoted to Assistant Service Delivery Manager in July and further promoted to Service Delivery Manager in December 2020. Daniel is responsible to the CEO for CAB's vast money advice delivery. 

Daniel enjoys a round of golf, cycling and hiking, and he always starts his day with a cup of coffee.


Jo Gurner

Advice Session Leader

Jo Gurner joined Citizens Advice Bedford in February 2013 as the Prison & Probation Money Advice Caseworker.

Previously Jo has worked at other Citizens Advice where she fulfilled a variety of general and money advice roles.

In October 2015 Jo became an Advice Session Leader, responsible for the quality and delivery of advice sessions through multiple channels and has recently also taken on the role of our home visit adviser.

Heather Tucker

Advice Session Leader

Heather joined  Citizens Advice Bedford in 2018 as a Trainee Advice Session Leader having previously been a volunteer for four years with the service in Mid Bedfordshire.

She is responsible for the quality and delivery of advice through multiple channels and for supporting the work of the volunteers.

Heather has experience of working in the public and private sector, including a policy officer role at the Royal Borough of Kensington and Chelsea.

Helen Croxon

Advice Session Leader

Gill Dimmock

Lead Business Support Administrator


Gill initially joined Citizens Advice Bedford in February 2017 and after a couple of months away pursuing other interests, re-joined in July 2018. She has a background in banking, working within the education sector and most recently in sales/administration/customer service.

Her varied skills are put to good use in the multi-tasking role of Business Support where she undertakes HR and Financial duties, premises and IT maintenance and support and general administration as required.

In her spare time Gill is the secretary of a fund raising committee for a local residential care home. She enjoys spending time with her family and also plays piano and cello.


Brandon Roodt

Contracts Administrator


Brandon joined Citizens Advice Bedford late 2019. Brandons role is vital; liasing between CAB  it's clients and caseworkers ensuring the important passage of information and assisiting clients with ongoing enquires about their cases.

Brandon has an interest in all things PC/tech related.



Recruitment Coordinator 

In progress  




Rachel Sehmbi 

Training Coordinator 

Rachel initially joined as a Money Advice Caseworker in November 2018. Prior to this Rachel worked at a local housing association and in the banking sector. In July 2019 Rachel became CAB's Training Coordinator; responsible for delivery of the training system to all volunteers & staff, training compliance and has significant impact ensuring CAB's quality of advice remains excellent. 

In Rachel's spare time she enjoys going to the gym and yoga.




Jan Coultish

Money Advice Technical Supervisor/Caseworker

Jan Coultish joined CAB as a volunteer in February 2016 supporting clients with a variety of issues before being appointed to the role of Money Advice Caseworker in March 2017. During this time she has gained a broad knowledge of different areas of advice and experience to provide professional support to clients. She enjoys working with clients to support them in overcoming their issues.

Jan enjoys swimming, cycling and is also a keen gardener in her spare time.

Simon Kelly

Money Advice Caseworker

Simon joined Citizens Advice Bedford in April 2020 as a Money Advice Caseworker.  Prior to this Simon worked for over 10 years in the banking sector, during which time he worked in a number of different roles including Mortgage Advice and Financial Planning.  Before working in the Banking sector Simon served in the Royal Air Force and feels that this provided him with an attention to detail, which can benefit him and his clients in his current role.  He enjoys helping clients to improve their situation and address the challenges that they face.

During his spare time Simon enjoys spending time with his family, cycling, walking and playing squash.


Tom Watt

Money Advice Caseworker

Thomas joined Citizens Advice Bedford after spending 8 years of debt collection in the Credit and Utility industry and hopes this knowledge will help the people in his local area.

Tom has always been keen on helping others and also undertook a vocation lead Shop Steward role, representing up to 8,000 workers at a time, though much prefers being able to help individuals with their personal bespoke issues. He has been looking for an opportunity where he can help others and is really excited to have joined us!

In his spare time, he enjoys being with his young family, golfing and playing various sports if his body allows him! He likes to eat out, possibly too much!

Terrianne Wilcox 

Welfare Benefit Caseworker 

Terrianne joined CAB in December 2019 as a Welfare Benefits caseworker after graduating from the University of Bedfordshire with a First Class Honours degree in Law. 

Terrianne has worked in the corporate sector in Charitable Affairs and also as a Fundraising Events Manager in the charitable sector, before moving abroad to live in Switzerland and Australia whilst raising her young family. 

In her spare time, Terrianne has a keen interest in health and nutrition. She is a member of her local CrossFit Box and takes part in the annual CrossFit Open competition. 


Wasila Kousar

Welfare Benefit Adviser

Lisa Beales

Amina Khanom

Client & Contract Support Officer

Lisa joined CAB in September 2018 having previously worked for 12 years as a veterinary nurse. Lisa has very much enjoyed the change in career and the subsequent learning.

In her spare time, Lisa enjoys spending time with her family and pursuing leisure travel opportunities. 

Chas Leslie

Amina Khanom


Chas joined Citizen Advice Bedford in 2014 as a researcher. Chas was instrumental in compiling and delivering the State of Bedford report which is used by many external organisations as a bench mark on how Bedford Borough is progressing. 

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