Staff group icon in yellow

Our People

The recruitment of committed, high quality people that reflect the community we serve is critical to the continued success of Citizens Advice Bedford.

Colleagues can be found on their individual subject group or department staff pages.

Mark Sutcliffe MBE

Staff image

Chief Executive Officer

Mark Sutcliffe assumed the role of Chief Executive Officer at Citizens Advice Bedford in June 2015.

Previously, Mark had a successful career in Her Majesty’s Forces serving for 15 years across the world - after becoming seriously injured he specialised in charitable operations which helped those with life-changing injuries. Mark was awarded an MBE in the Queen’s Birthday Honours List 2012.

Mark has led and managed a diverse range of organisations; particular areas of expertise are governance, finance, risk minimisation, income generation and good coffee!

Gillian Grimes

Staff Image

Deputy Chief Executive/Director Debt Services

Gillian Grimes joined Citizens Advice Bedford in 1999, initially as a volunteer General Adviser and within a year gained employment as a Debt Caseworker.

Gillian has experienced many of the different staff roles available within the organisation and was promoted to Operations Manager in October 2015 and was further promoted in 2017 to Deputy Chief Executive.

As Citizens Advice Bedford continued to expand & with the addition of new Debt Contracts Gillian took on the role of Director Debt Services driving forward CAB's objective as a Regional Centre for Debt Service.

Ben Coutts

Service Delivery Manager - Advice

Ben Coutts joined Citizens Advice Bedford as a volunteer gateway assessor before taking up a staff role as an Advice Session Leader. In his role as an ASL, Ben was responsible for the quality and delivery of advice sessions through multiple channels.

Ben has a background in the homeless sector in Bedford where he worked as a support worker for a local charity. In June 2017 Ben successfully applied for the vacant Service Delivery Manager post and is now part of the Senior Manager Team responsible for the advice leaders, advice quality & CAB's Welfare Benefit contracts. 

In his spare time, Ben enjoys reading and following football and cricket.

Jemma James

Assistant Service Delivery Manager - Contracts

Jemma joined Citizens Advice Bedford in early 2015 as a volunteer gateway assessor.

After graduating with a law degree from the University of Hertfordshire in May 2017, Jemma was successful in her application to become a Welfare Benefits Caseworker, a role which she excelled in.

Jemma applied for internal promotion undertaking a competitive selection process and was promoted to Assistant Service Delivery Manager, responsible to the Director Debt Services for part of CAB's vast money advice delivery. 

Jo Gurner

Advice Session Leader

Jo Gurner joined Citizens Advice Bedford in February 2013 as the Prison & Probation Money Advice Caseworker.

Previously Jo has worked at other Citizens Advice where she fulfilled a variety of general and money advice roles.

In October 2015 Jo became an Advice Session Leader, responsible for the quality and delivery of advice sessions through multiple channels and has recently also taken on the role of our home visit adviser.

Heather Tucker

Advice Session Leader

Heather joined  Citizens Advice Bedford in 2018 as a Trainee Advice Session Leader having previously been a volunteer for four years with the service in Mid Bedfordshire.

She is responsible for the quality and delivery of advice through multiple channels and for supporting the work of the volunteers.

Heather has experience of working in the public and private sector, including a policy officer role at the Royal Borough of Kensington and Chelsea.

Claire Lurcuck

Advice Session Leader

Claire was a volunteer at CAB since September 2017 before successfully applying for a ASL role. Prior, Claire worked as a retail manager, payroll and administration roles for 10 years.

In her spare time Claire enjoys going to the gym, baking (one reason for going to the gym!) and spending time with family and friends. Favourite holiday destination is Italy and random fact about Claire is that she obtained her Gold Duke of Edinburgh Award!


Gill Dimmock

Lead Business Support Administrator


Gill initially joined Citizens Advice Bedford in February 2017 and after a couple of months away pursuing other interests, re-joined in July 2018. She has a background in banking, working within the education sector and most recently in sales/administration/customer service.

Her varied skills are put to good use in the multi-tasking role of Business Support where she undertakes HR and Financial duties, premises and IT maintenance and support and general administration as required.

In her spare time Gill is the secretary of a fund raising committee for a local residential care home. She enjoys spending time with her family and also plays piano and cello.


Marianna Liberio 

Recruitment Coordinator 

Marianna initially volunteered for Citizens Advice Bedford as a Social and Media Curator in order to expand her knowledge of the third sector and to gain an in depth understanding of the problems faced by the local community. Marianna was successful in gaining employment with CAB, firstly as a Contract and Client Support officer and recently a Recruitment Coordinator.

Marianna obtained a degree in International Business and French in July 2016 and her aim is to apply the knowledge and skills gained at university to all the work that she delivers.

Marianna has a passion for photography and during her free time she enjoys beauty and lifestyle blogging. More recently, she has also been autodidactically mastering Adobe Suite Photoshop.  




Rachel Sehmbi 

Training Coordinator 

Rachel initially joined as a Money Advice Caseworker in November 2018. Prior to this Rachel worked at a local housing association and in the banking sector. In July 2019 Rachel became CAB's Training Coordinator; responsible for delivery of the training system to all volunteers & staff, training compliance and has significant impact ensuring CAB's quality of advice remains excellent. 

In Rachel's spare time she enjoys going to the gym and yoga.




Daniel Deacon

Money Advice Caseworker

Daniel joined Citizens Advice Bedford in June 2019 as a Money Advice Caseworker.
Prior to this Daniel travelled for 6 months and visited Australia, New Zealand, Indonesia and Singapore. He had a fantastic time.
Before setting out on his travels, Daniel graduated with a law degree from Nottingham Trent University and worked in the legal sector. He dealt with Asset Finance recoveries, Commercial and secured debt recoveries and various other areas of debt recovery.  Therefore, Daniel has a wealth of experience with dealing with debts and providing advice.

Daniel enjoys a round of golf, cycling and hiking, and he always starts his day with a cup of coffee.

Jan Coultish

Money Advice Caseworker

Jan Coultish joined CAB as a volunteer in February 2016 supporting clients with a variety of issues before being appointed to the role of Money Advice Caseworker in March 2017. During this time she has gained a broad knowledge of different areas of advice and experience to provide professional support to clients. She enjoys working with clients to support them in overcoming their issues.

Jan enjoys swimming, cycling and is also a keen gardener in her spare time.

Geoff Ryan 

Money Advice Caseworker

Geoff left his adviser role at a local insurance company to become a Money Advice Caseworker at CAB in June 2019. Since graduating from Coventry University in 2009 Geoff has spent the past 10 years assisting customers in various roles in the insurance and utilities industries.

Ian Grant

Money Advice Assistant

Under Construction

Glenis Wratten

Welfare Benefits Caseworker

Glenis has previous experience working within the charity sector. For many years she was a registered Immigration Adviser working for a small local charity. She then moved on to employment within a local branch of an international organisation for the homeless. More recently her experience was based in the electronics industry but her desire to help others led to her securing her current role.

“The Citizens Advice is an organisation that I have been aware of for most of my life. I feel privileged to be a part of the valuable service that they provide to our local communities.”



Andy Waller

Welfare Benefits Caseworker

Andy has a background working in IT management in the outsourcing and communications industries.

Andy first joined Citizens Advice as a volunteer Gateway Assessor in September 2018 and enjoyed the experience so much he decided on a career change and joined the team in March 2019 training as a Welfare  Benefits Caseworker.

In his spare time Andy enjoys spending time with his family, walking and Pilates. He is a Chelsea FC season ticket holder and Tate Gallery member


Amina Khanom

Universal Credit Help to Claim Advisor

Under construction 

Penny Tomlin

Amina Khanom

Client Support Officer

Penny Joined CAB in 2010 as a volunteer receptionist, later progressing to the role of client services assistant.

In this role Penny is the first point of contact for clients visiting Bedford CAB

In her spare time, Penny enjoys swimming, gardening and spending time with her grandchildren.

Lisa Beales

Amina Khanom

Client & Contract Support Officer

Lisa joined CAB in September 2018 having previously worked for 12 years as a veterinary nurse. Lisa has very much enjoyed the change in career and the subsequent learning.

In her spare time, Lisa enjoys spending time with her family and pursuing leisure travel opportunities. 

Chas Leslie

Amina Khanom


Chas joined Citizen Advice Bedford in 2014 as a researcher. Chas was instrumental in compiling and delivering the State of Bedford report which is used by many external organisations as a bench mark on how Bedford Borough is progressing. 

Return to top

Popular areas of advice