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Our People

The recruitment of committed, high quality people that reflect the community we serve is critical to the continued success of Citizens Advice Bedford.

Colleagues can be found on their individual subject group or department staff pages.

Senior Management Team

  • Mark Sutcliffe MBE

    Mark Sutcliffe

    Chief Executive Officer

    Mark Sutcliffe assumed the role of Chief Executive at Citizens Advice Bedford in June 2015.

    Mark has led and managed a diverse range of organisations; particular areas of expertise are governance, finance, risk and income generation. Mark was awarded an MBE in the Queen’s Birthday Honours List 2012.

    Mark is responsible and accountable to the board of Trustee’s for strategy, finance, risk and external relations. Previously, Mark had a successful career in Her Majesty’s Forces serving for 15 years across the world.

  • Gillian Grimes

    Deputy Chief Executive/Operations Manager

    Gillian Grimes joined Citizens Advice Bedford in 1999, initially as a volunteer General Adviser and within a year gained employment as a Debt Caseworker. Gillian has experienced many of the different staff roles available within the organisation and was promoted to Operations Manager in October 2015 and was further promoted in 2017 to Operations Manager/Deputy CEO.

    As Operations Manager Gillian is responsible for delivering the 1st line services to client (be it by phone, email or face to face), reception, Quality Advice Standards and 75 dedicated hardworking people.

  • Angela Stammers

    Training & Recruitment Manager

    Angela has a background in retail banking, insurance and finance business development. In 2009 Angela joined Citizens Advice Bedford as one of the first Gateway Assessors.

    In 2013 Angela became a Generalist Adviser until 2015 when she joined the debt team as a Debt Caseworker.  Angela then took on the role as Training Supervisor and increased the quality of volunteers and their training.  In April 2017 Angela was promoted to Training and Recruitment Manager. Angela's role involves being a valued member of the Senior Management Team and owning the recruitment and training strategies that are so critical to CAB's continued advice delivery and success. 

  • Ben Coutts

    Service Delivery Manager

    Ben Coutts joined Citizens Advice Bedford as a volunteer gateway assessor before taking up a staff role as an Advice Session Leader. In his role as an ASL, Ben was responsible for the quality and delivery of advice sessions through multiple channels.
    Ben has a background in the homeless sector in Bedford where he worked as a support worker for a local charity. In June 2017 Ben successfully applied for the vacant Service Delivery Manager post and is now part of the Senior Manager Team responsible for the advice leaders and advice quality. 

    In his spare time, Ben enjoys reading and following football and cricket.

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Advice Session Leaders

  • Jo Gurner

    Advice Session Leader

    Jo Gurner joined Citizens Advice Bedford in February 2013 as the Prison & Probation Money Advice Caseworker. Previously Jo has worked at other Citizens Advice where she fulfilled a variety of general and money advice roles. In October 2015 Jo became an Advice Session Leader, responsible for the quality and delivery of advice sessions through multiple channels and has recently also taken on the role of our home visit adviser.

  • Kim Daisley

    Advice Session Leader

    Kim Daisley joined Bedford Citizens Advice in July 2012, initially as a Volunteer Assessor and then in 2014 as a General Adviser. Kim then took up a staff position as Advice Session Leader in April 2016, responsible for the quality and delivery of advice sessions through multiple channels.

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  • Vacant

    Financial Capability Support Officer

Business Support

  • Lily Martin

    Finance & Organisational Administrator

    Lily joined Citizens Advice Bedford in April 2018 as the Finance & Organisational Administrator.

    Lily has a background in accounts and general finance administration in the private sector, also enjoy's supporting her local primary school as a member of the PTA.

    Lily passion outside work involve her 2 adorable children, horseriding, reading & music. 

  • Nadia Mahmood

    Contract & Client Support Officer

    Nadia joined Citizens Advice Bedford in October 2014 as an apprentice and successfully completed Level 2 Business Admin NVQ as part of the apprenticeship. Nadia then went on to become a full time employee and completed a course in Advice and Guidance Level 3. Nadia has a duel role, if she is not directly looking after clients Nadia can be found ensuring the administrative processes are carried out, making sure the client journey is as smooth as possible.  

  • Penny Tomlin

    Client Service Assistant

    Penny joined CAB in May 2010 initally as a receptionist, then evolving to the Client Service Assistant. Penny is one of the longest serving people at CAB, responsible to the Client Coordinator for effectively dealing with clients upon the first contact, and based on available information decides which advice path a client requires for their particular problem.   

  • Beryl Seymour

    Client Service Assistant

    Beryl joined Citizens Advice Bedford in Spetember 2010 initally as a receptionist, then evolving to the Client Service Assistant. Beryl is one of the longest serving people at CAB, responsible to the Client Coordinator for effectively dealing with clients upon the first contact, and based on available information decides which advice path a client requires for their particular problem.   

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Money, Debt & Budgeting

  • Filip Campeanu

    Money Advice Caseworker

    Filip Campeanu joined Citizens Advice Bedford in November 2015 as a volunteer, initially as a gateway assessor and then as a trainee adviser.

    After completing a Law Degree from the University of Westminster in June 2016, he took up a staff position as a Money Advice Caseworker, responsible for delivering casework to clients under the Money Advice Service contract.

    In his spare time Filip enjoys a variety of hobbies including gardening and swimming.

  • Jan Coultish

    Money Advice Caseworker

    Jan Coultish joined CAB as a volunteer in February 2016 supporting clients with a variety of issues before being appointed to the role of Money Advice Caseworker in March 2017. During this time she has gained a broad knowledge of different areas of advice and experience to provide professional support to clients. She enjoys working with clients to support them in overcoming their issues.

    Jan enjoys swimming, cycling and is also a keen gardener in her spare time.

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Welfare Benefits

  • Renata Kania

    Amina Khanom

    Welfare Benefits Caseworker

    Renata joined Citizens Advice Bedford in January 2014 as a Welfare Benefits Caseworker.

    Renata is responsible for delivering casework service to clients in Bedford Borough, on behalf of the Harpur Trust.

  • Jemma James

    Amina Khanom

    Welfare Benefits Caseworker

    Jemma joined Citizens Advice Bedford in early 2015 as a volunteer gateway assessor.

    After graduating with a law degree from the University of Hertfordshire in May 2017, Jemma was successful in her application to become a trainee Welfare Benefits Caseworker. Jemma is now responsible for undertaking specialist benefit casework for clients living and working within Bedford Borough.

Customer Help & Support

  • Lily Martin

    Yvonne Whitworth

    Finance & Organisational Administrator

    Lily joined Citizens Advice Bedford in April 2018 as the Finance & Organisational Administrator.

    Lily has a background in accounts and general finance administration in the private sector, also enjoy's supporting her local primary school as a member of the PTA.

    Lily passion outside work involve her 2 adorable children, horseriding, reading & music. 

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Research & Campaigns

  • Chas Leslie

    Researcher 

    Chas joined Citizen Advice Bedford in 2014 as a researcher. Chas was instrumental in compiling and delivering the State of Bedford report which is used by many external organisations as a bench mark on how Bedford Borough is progressing. 
     

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