Bedford Citizens Advice work closely with the local Trussell Trust Foodbanks and other independent food providers. If you are in a food crisis and need a food bank voucher fill in this form.
Bedford Citizens Advice are referral agents for the Fuelbank Foundation. If you are in a fuel crisis and have no energy, please fill in this form. Alternatively you can call us on 01234 346543. This number is for fuel crisis only and you will be asked to call Bedford Adviceline on 01234 867944 if you need help with something else.
There is around a 45 minutes call wait to speak to an advisor at present. We are sorry about this and are doing all we can to help as many as possible. We are a charity run mostly by volunteers and we have an enormous number of calls each week and just don’t have enough funding or volunteers to answer them all.
You can also send us an email to request advice. We guaranteed a reply within 5 days.
If your advice query can’t be resolved by looking at our online info or you cannot wait for us to reply to your email please do give us a call on the Bedford Adviceline on 01234 867944. If you are in a food or fuel crisis please call our dedicated food and fuel line on 01234 346543.
We are currently recruiting Volunteers to help our waiting times. If you can help, or know someone who may be interested please see our Volunteer with us page.
You can use our Contact Form to request a call back or an email from one of our advisers. During busy periods this can take up to three working days but will usually be sooner.
We have availability for face to face appointments in our Harpur Centre office in the centre of Bedford.
These appointments are currently open to those with priority needs and will be offered to those who will benefit from seeing one of our advisers in person.
Our reception doors are open during the following times for handing in of documents:
As well as our main office, we also attend a number of Outreach sessions each week Our current venues can be found here.
Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, or online over chat.
Our advisers can help you:
You can read our online advice on Universal Credit at any time.
Mary Seacole Housing Association has recently opened a new Hate Crime service, this service is called Bedfordshire's Community Mediation Service. The service was developed to support people who are experiencing Hate Crime/ Hate Incidents who live in Luton, Central Bedfordshire and Bedford.
The service aims are to provide victims of Hate Crime and Hate Incidents with support, raise awareness, breakdown reporting barriers and work as a mediation service to increase the reporting rate of hate crimes across Bedfordshire.
Support is provided through a online chatline which can be accessed through Bedfordshire's Community Mediations website. The website has an accessibility feature to provide extra support for individuals and there also an option if needed for people who can not access the website to have over the phone or face to face support. Please see link below to access chat line and find out more information: https://communitymediationservice.com/hate-crime-and-incidents/