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Generalist Casework

Citizens Advice Bedford delivers contract casework services which are part of the 2nd line services. The Services Manager is responsible for the day to day management and output.

These contracts add real value to the people and local economy of Bedford Borough.

Referral routes vary from contract to contract, excellent service, thoroughness and a commitment to quality is the bedrock that underpins the standard for all clients who are referred to a caseworker.

We are really proud of our achievements; during 2016-17 we helped over 2,000 people by generating £3M in additional benefit for clients and managed debt worth £1.5M.

We work in partnership with the following organisations whose funding has enabled CAB to deliver these vital contracts:

  • The House of Industry and Bedford Borough Council provide funding for 1 welfare benefit and 2 debt caseworkers’ posts.
  • The Harpur Trust funds a Welfare Benefits Caseworker
  • The Money Advice Service fund a debt caseworker post

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