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Generalist Casework

Citizens Advice Bedford delivers contract casework services which are part of the 2nd line services. The Services Manager is responsible for the day to day management and output.

These contracts add real value to the people and local economy of Bedford Borough.

Referral routes vary from contract to contract; excellent service, thoroughness and a commitment to quality is the bedrock that underpins the standard for all clients who are referred to a caseworker.

We are really proud of our achievements; between 2017 - 2019 we generated £4.6 M in additional benefit for clients and managed debt worth £12M

We work in partnership with the following organisations whose funding has enabled CAB to deliver these vital contracts:


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