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How we can help

You can get help from us by telephone, email, webchat, online advice guide or face to face discussion, any enquiries can be dealt with quickly by email or telephone. If you think a face to face discussion would be better for you then just pop in - our average waiting time is only 5 minutes! Whichever way you choose to contact us, please bear in mind that we do not offer advice appointments until after your enquiry has been assessed by an assessor in person, by email or by telephone.

By Telephone

01234 867944

Our new and enhanced telephone advice service is for residents of Bedford Borough.

It is open 0930hrs - 1300hrs Monday - Thursday.

***All calls are charged at a local rate.   All calls are recorded for training and monitoring purposes.  Your details are also logged on our internal computer system,  which are not shared without your permission and are protected by the Data Protection Act.  ***

By Email

Use our dedicated email contact form to get advice.

Complete our advice contact form

By Webchat

Webchat is a new way to access the advice you need and we will be launching this advice channel in the near future.

In Person

The Bureau is open for 'drop-in' personal callers during the following times :

Monday - Thursday: 9.30 am - 3.00 pm
Friday: 9.30 am - 12.00 noon (by appointment only 12.30pm - 3.00pm)

We operate a "Gateway Interview" process where you will initially have a short discussion with an assessor who will obtain basic details about your enquiry or problem.

Depending on the urgency and complexity of your enquiry you may be given an appointment to return at a later date, or be referred to a Bureau Specialist or another organisation better placed to help you ,or be dealt with at this first interview.

This process allows us to help more people who will have a shorter wait to see an assessor. Before coming to see us, please consider saving time and traveling costs by emailing. Most enquiries can be answered without a face to face interview. If you decide to visit us, you do not need an appointment to see an assessor and usually you will be seen quickly.

Our building is fully DDA compliant, In exceptional situations, for clients with mobility issues we may be able to consider a home visit.

Online Advice Guide