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Advice & Assisted Digital Service

Citizens Advice Bedford 'first line' advice delivery is the day to day responsibility of the Service Delivery Manager. CAB offers a variety of confidential and convenient advice channels to our clients which mean that no matter if you are at home, out and about or at work you will be able to access timely and accurate advice when you need it.



Ben Coutts - Service Delivery Manager

Last year, Citizens Advice Bedford delivered 16,500 pieces of advice to over 9,000 people.

If you wish to get advice or just have a question you wish to ask in person then just pop along to our offices, as you can imagine we are extremely busy however we don’t operate an appointment system. In-fact our average time from arrival to seeing our dedicated staff and volunteers is only 5 minutes!

We also offer an assisted digital service; if you need help with filling in an online form then one of our trained receptionists will be able to assist you.

If you are not able to visit us, then why not make use of our exclusive Bedford Borough advice telephone service or email us your problem. Nearly 45% of our clients accessed advice this way last year.

Once we have an understanding of your problem we will be in a position to offer you some help, it could be in the form of:

  • Information giving
  • Seen by an Advisor
  • Referral to 2nd line services
  • Referral to a specialist agency

Whatever your problem, you can rest assured that the service is confidential, free and non-judgemental.

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