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Our People

The recruitment of committed, high quality people that reflect the community we serve is critical to the continued success of Citizens Advice Bedford.

Colleagues can be found on their individual subject group or department staff pages.

Senior Management Team

  • Mark Sutcliffe MBE

    Mark Sutcliffe

    Chief Executive Officer

    Mark Sutcliffe assumed the role of Chief Executive at Citizens Advice Bedford in June 2015.

    Mark has lead and managed a diverse range of organisations; particular areas of expertise are governance, finance, risk and income generation. Mark was awarded an MBE in the Queen’s Birthday Honours List 2012.

    Mark is responsible and accountable to the board of Trustee’s for strategy, finance, risk and external relations. Previously, Mark had a successful career in Her Majesty’s Forces, serving for 15 years across the world.

  • Gillian Grimes

    Deputy Chief Executive/Operations Manager

    Gillian Grimes joined Citizens Advice Bedford in 1999, initially as a volunteer General Adviser. With-in a year, Gillian gained employment as a Debt Caseworker. Gillian has experienced many of the different staff roles available with-in the organisation and was promoted to Operations Manager in October 2015.

    As Operations Manager Gillian is responsible for delivering the 1st line services to client be it by phone, email or face to face, reception, Quality Advice Standards and 75 dedicated, hardworking people.

  • Angela Stammers

    Training & Recruitment Manager

    Angela has a background in retail banking, insurance and finance business development In 2009 Angela joined Citizen’s Advice Bedford as one of the first Gateway Assessors.

    In 2013 Angela became a Generalist Adviser  until 2015 when she joined the debt team as a Debt Caseworker.  Angela then took on the role as Training Supervisor and increased the quality of volunteers and their training.  In April 2017 Angela was promoted to Training and Recruitment Manager. Angela's role involves being a valued member of the Senior Management Team and owning the recruitment and training strategies that are so critical to CAB continued advice delviery and success. 

  • Ben Coutts

    Service Delivery Manager

    Ben Coutts joined Citizens Advice Bedford as a volunteer gateway assessor before taking up a staff role as an Advice Session Leader. In his role as an ASL, Ben was responsible for the quality and delivery of advice sessions through multiple channels.
    Ben has a background in the homeless sector in Bedford where he worked as a support worker for a local charity. In June 2017 Ben successfully applied for the vacent Service Delivery Manager post and is now part of the Senior Manager Team responsible for the advice leaders and advice quality. 

    In his spare time, Ben enjoys reading and following football and cricket.

Advice Leaders

  • Jo Gurner

    Advice Session Leader

    Jo Gurner joined Citizens Advice Bedford on February 2013 as the Prison & Probation, Money Advice Caseworker. Previously Jo has worked at other Citizens Advice where she fulfilled a variety of general and money advice roles. In October 2015 Jo became an Advice Session Leader, responsible for the quality and delivery of advice sessions through multiple channels.

  • Kim Daisley

    Advice Session Leader

    Kim Daisley joined Bedford Citizens Advice in July 2012, initially as a Volunteer Assessor and then in 2014 as a General Adviser. Kim then took up a staff position as Advice Session Leader in April 2016, responsible for the quality and delivery of advice sessions through multiple channels.

  • Sarah Rogers

    Advice Session Leader

    Paragrapgh under construction.  

Financial Skills

  • Kerri Harding

    Financial Skills Officer

    Kerri joined Citizens Advice Bedford in January 2016 as the Financial Skills Officer. Kerri is responsible for delivering in house and as an outreach service, the Energy Best deal projects and budgeting support.

Client Services

  • Nadia Mahmood

    Contract & Client Support Officer

    Nadia joined Citizens Advice Bedford in October 2014 as an apprentice and successfully completed Level 2 Business Admin NVQ as part of the apprenticeship. Nadia then went on to become a full time employee and completed a course in Advice and Guidance Level 3. Nadia has a duel role, if she is not directly looking after clients Nadia can be found ensuring the administrative processes are carried out ensuring the client journey is as smooth as possible.  

  • Penny Tomlin

    Client Service Assistant

    Penny joined CAB in May 2010 initally as a receptionist, then evolving to the Client Service Assistant. Penny is one of the longest serving people at CAB, responsible to the Client Coordinator for effectively dealing with clients upon the first contact, and based on available information decides which advice path a client requires for their particular problem.   

  • Beryl Seymour

    Client Service Assistant

    Beryl joined Citizens Advice Bedford in Spetember 2010 initally as a receptionist, then evolving to the Client Service Assistant. Beryl is one of the longest serving people at CAB, responsible to the Client Coordinator for effectively dealing with clients upon the first contact, and based on available information decides which advice path a client requires for their particular problem.   

Debt Services

  • Jan Coultish

    Debt Caseworker

    Jan Coultish joined CAB as a volunteer in February 2016 supporting clients with a variety of issues before being appointed to the role of Money Advice Caseworker in March 2017. During this time she has gained a broad knowledge of different areas of advice and experience to provide professional support to clients. She enjoys working with clients to support them in overcoming their issues. Jan enjoys swimming cycling and is also a keen gardener in her spare time.

  • Marie Ridley

    Debt/Housing Caseworker

    Marie Ridley joined Citizens Advice Bedford in May 2016, initially as a volunteer Gateway Assessor.

    After successfully applying for a staff position Marie became a trainee Housing and Debt Caseworker. Marie is thoroughly enjoying her new role, the learning is intense as are the expectations. At home, Marie is kept very busy by her family.

  • Filip Campeanu

    Chantel Sutherland

    Debt Caseworker

    Filip Campeanu joined Citizens Advice Bedford in November 2015 as a volunteer, initially as a gateway assessor and then as a trainee adviser.

    After completing a Law Degree from the University of Westminster in June 2016, he took up a staff position as a Money Advice Caseworker, responsible for delivering casework to clients under the Money Advice Service contract.

    In his spare time, Filip enjoys a variety of hobbies including gardening and swimming.

Welfare Benefit Services

  • Renata Kania

    Amina Khanom

    Welfare Benefits Caseworker

    Renata joined Citizens Advice Bedford in January 2014 as a Welfare Benefits Caseworker.

    Renata is responsible for delivering casework service to clients, in Bedford Borough, on behalf of the Harpur Trust.

  • Jemma James

    Amina Khanom

    Welfare Benefits Caseworker

    Jemma joined Citizens Advice Bedford in early 2015 as a volunteer gateway assessor.

    After graduating with a law degree from the University of Hertfordshire in May 2017, Jemma was successful in her application to become a trainee Welfare Benefits Caseworker. Jemma is now responsible for undertaking specialist benefit casework for clients living and working within Bedford Borough.

Administrators

  • Gill Dimmock

    Yvonne Whitworth

    Organisational Administrator

    Gill joined CAB in February 2017 as the Organisational Administrator.

    Gill has a background in banking, the North Bedfordshire education sector where she worked with children with special needs and most recently as an Account Manager for a wholesale/retail company.

    She is delighted to now have a role within an organisation that benefits the community where her varied administration skills can be put to good use.
    Gill has been involved in several fund raising events in her spare time and also enjoys playing the piano and cello.

  • Shilpa Basran

    Administrator Assistant 

    Shilpa joined CAB March 2017 as an Administrator Assistant. Shilpa is responsibile for data entry and the the many debt and welfare benefit packs CAB uses.

Research & Campaigns

  • Chas Leslie

    Researcher 

    Chas joined Citizen Advice Bedford in 2014 as a researcher. Chas was instrumental in compiling and delivering the State of Bedford report which is used by many external organisations as a bench mark on how Bedford Borough is progressing. 
     

  • Helen Davies

    Researcher 

    Helen joined CAB as a researcher in September, 2017, and already enjoys the work throughly. When she’s not at the Bureau, she can be found with either a large book or a video-game controller in her hands. Helen previously completed a degree at the University of Leicester, which involved an additional year of studying American literature and history at the University of Southern Maine, USA.'

  • David Barker 

    Money Advice Assistant / Researcher

    David joined CAB in February 2014 as part of the Bedford Advice Network project and then stayed on  to provide assistance to the Debt Case workers.  Since January 2016 he has been active in the Research + Campaigns team. Before joining CAB David worked for over 20 years as a local government legal officer. In his spare time David gets involved in his local Catholic Church.

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