The Bureau is open for "drop-in" personal callers during the following times :
| Monday – Thursday | 9.30 am - 3.00 pm |
| Friday | Drop-in callers 9.30am - 12.30pm Appointments only 12.30pm - 3.00pm |
| Saturday Only for clients who work or have caring responsibilities during our weekday opening hours and who live or work in Bedford Borough |
10.00 am - 12 noon |
We operate a "Gateway Interview" process where you will initially have a short discussion with an assessor who will obtain basic details about your enquiry or problem.
Depending on the urgency and complexity of your enquiry you may be given an appointment to return at a later date, or be referred to a Bureau Specialist or another organisation better placed to help you ,or be dealt with at this first interview.
This process allows us to help more people who will have a shorter wait to see an assessor. Before coming to see us, please consider saving time and travelling costs by phoning or emailing. Most enquiries can be answered without a face to face interview. If you decide to visit us, you do not need an appointment to see an assessor, but please be prepared for what may be a lengthy wait in busy periods.
In exceptional situations, for clients with mobility issues, we may be able to consider a home visit. We also offer outreach sessions at the following locations:~
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Our Adviceline telephone number is 0844 245 1290
Calls to our national phone service (0844 numbers) will be charged at five pence per minute from a landline and may cost considerably more from mobile and other phones.
Our phone lines are staffed from Monday to Friday 9:30am to 3pm. Due to limited resources we are not always able to answer calls and apologise if you are unable to get through quickly. We do not employ a call queuing service, so please try again later if your call is not answered.
How we can help
You can get help from us by email, by phone, or by a face to face discussion.
Many enquiries can be dealt with quickly by phone or by email. This may also save you the journey to our bureau and what may be a lengthy wait. Whichever way you choose to contact us, please bear in mind that we do not offer advice appointments until after your enquiry has been assessed by an assessor in person, by phone or by email.
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Registered Charity no. 1106738 • 7a St Paul's Square • Bedford • MK40 1SQ • Tel: 0844 245 1290
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| Look up advice on Advice Guide | Call us for advice |
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| By email | Person to person |
You can contact the Bureau by using the Enquiry Form to the right.
NB By using this form you agree to the Bedford CAB keeping your details on file. These details are for CAB use only, will be confidential, and will not be passed to anyone else without your permission.
We aim to respond to your enquiry within 3 working days but cannot guarantee this and suggest that if your enquiry is URGENT then you should visit or telephone the Bureau.
We will normally respond to the email address you provide on the form and cannot be responsible if any person other than yourself has access to that email account.
Although we aim to provide appropriate advice in our first response, on some occasions we may ask you to visit or telephone the Bureau so we can collect further information before providing any advice.
This service is primarily provided for people who live or work in Bedford and the surrounding district. Limited resources
may mean we have to refuse enquiries from people outside this area.