Volunteers
There are volunteer opportunities for advisers, administrative support staff and Trustees.
What do volunteer advice workers do ?
- Interviewing - You will learn interviewing techniques, how to listen, and then talk to clients and ask questions to make the issues clear.
- Giving information - Training will enable you to access information from our computer systems and reference books.
- Giving advice - Your job is to give the client all the courses of action available to them so they can decide what to do
- Giving practical help - Completing forms, making telephone calls, writing letters. You will also be trained in calculating benefits, tax and debts.
- Case recording - You will be shown how to record your interviews to enable another advice worker to carry on further work for a client shold they return for more help.
- Social policy - Identify issues where clients have been unfairly treated.
What do volunteers gain ?
- Rewarding and stimulating work that is so varied it can never be boring
- The opportunity to update skills and learn new ones
- A comprehensive training programme is provided for all advisers which will be tailored to individual needs
- Job specific IT training
- Help for those wishing to re-enter the job market by :
- providing experience in a caring supportive environment
- a reference for future employers
What we ask from a volunteer adviser
- Are you prepared to honour our committment to impartiality ?
- Can you agree to observe our strict rules of client confidentiality ?
- Will you carry out the CAB's policy on discrimination ?
- Are you willing to undertake extensive training ?
- Are you prepared to attend our monthly volunteer meetings ?
- Are you prepared to keep yourself up to date with new information ?
- Are you available to volunteer for 8-10 hours each week ?
- Are you willing to be flexible in the days that you work ?
- Are you willing to continue to attend courses after your initial period of training is over ?
How to find out more
If you are interested in joining our friendly team then please contact Carol Axten, Advice Manager by email or by calling 01234 346543. Please note this is an administration line only and cannot be used to obtain advice.
