Personal Callers

The Bureau is open for "drop-in" personal callers during the following times :

Monday - Thursday	9.30 am - 3.00 pm
Friday Drop-in callers Appointments only	9.30am - 12.30pm 12.30pm - 3.00pm
Saturday   Only for clients who work or have caring responsibilities during our weekday opening hours and who live or work in Bedford Borough	10.00 am - 12 noon

We operate a "Gateway Interview" process where you will initially have a short discussion with an adviser who will obtain basic details about your enquiry or problem.

Depending on the urgency and complexity of your enquiry you may :

• be given an appointment to return at a later date, or
• be referred to a Bureau Specialist or another organisation better placed to help you ,or
• be dealt with at this first interview

This process allows us to help more people who will have a shorter wait to see an adviser.